At the Fenix Tactical online store, our mission is to cater to individuals who seek superior quality and excellence in all aspects of their lives. We recognize the importance of high-quality products and take pride in offering dependable, efficient, and top-notch flashlights and lighting solutions. Focusing on innovation and customer satisfaction, our store aims to provide the finest lighting options for outdoor enthusiasts, tactical professionals, and those who appreciate the best products in the market.
Our team is devoted to delivering exceptional service you can trust. We work around the clock to ensure your satisfaction, knowing that prompt delivery is crucial. As such, we endeavor to ship 95% of orders on the same day they are placed, allowing you to experience your premium Fenix light as soon as possible. Our commitment to excellence permeates every facet of our business, from product quality to customer service, as we offer the finest flashlights in the market and treat our clients with fairness and respect.
Bear in mind that Canada Post serves as an external courier service; thus, Fenix Tactical cannot assume responsibility for potential shipping delays while your order is being transported. In the rare case that your order goes missing, we will commence a claim procedure and, upon resolution, either issue a refund or dispatch a substitute product.
Warranty and Repair
In the event of any issue arising from defective material or poor workmanship, simply send us your flashlight and we will replace it for free, as we believe in fairness above all else. Please note that normal wear and tear, as well as damage caused by misuse or improper care, are excluded from this policy.